A Job Worth Doing Properly

Essential Duties and Responsibilities: 1. Join the duty as per the prescheduled roster with proper dress code(official dress and polished black/brown shoe for Male and cover shoe for female employees), Clean Shaved or Black Net in tied hair for women having long hair, alongwith Employee ID Card. 2. Enlist your attendance through Biometric and Manual Attendance Register. 3. Collect the updated Patient List from the software and update the admission and discharge in it, during your duty tenure. 4. To maintain a proper handover register, containing all the necessary information. Take the written handover from the previous shift. 5. Communicate politely with a smiling face to patient and their relatives. Keep it in mind that patients are coming to the hospital for treatment purpose, not for entertainment. 6. Receive and address the incoming calls to your mobile from hospital during your duty and also when you are in leave. 7. To provide proper information to the Patient / Patient relative regarding our services. 8. Take round to your allocated wards and check all the patient files and update their Billing Card. 9. Check and update the Billing Card, prior to Discharge the patient. 10. Try to convert the SS patient into TPA / Cash. 11. Ensure the optimum utilisation of the beds and Wards by maintaining minimum stay of the patient as per the medical, Swasthasathi & TPA norms. 12. Update yourself about available Consultants, on duty RMO & on duty Driver. 13. Bridge gap between Patient, their relatives with Consultants and management for any communication. 14. Prepare a daily Due Amount of the patient (Hospital+Pharmacy) in coordination with the IPD Billing & Pharmacy and update the patient relative about their due amount and coordinate with the Billing Department for collection of payment. 15. Ensure the daily round of the Consultant and Visiting Consultant (if any). 16. Arrangement of Visiting Consultation for referral Consultation. 17. Prepare an OT list for the next day and communicate to the Consultant, Anaesthetists, OT Incharge, CSSD and concerned Patient Relative and Implant Persons (For Orthopaedic & Spine cases). 18. Share the scheduled OT list to the relevant Wards & Front Office by evening of every day. 19. Arrangement of Blood (if required) and counselling the patient / relative for the same. 20. Ensure that all the medicines to be supplied for the hospital pharmacy. In case of unavailability of any medicine inform to your HOD / Higher management. Do not allow the patient relatives to bring any kind of medicines from outside. 21. Contact with the authorised outside investigation centre for any outside investigation and inform the patient relative and send the patient in coordination with the ambulance driver. 22. Ensure the daily / periodically maintenance of the biomedical equipment. 23. Do not provoke / suggest to the patient relatives for any discount for your own vested interest. 24. Ensure the admission & vaccination of new born baby and inform to Mr. Santanu Koner for Birth Registration. 25. In case of death, inform to Mr. Santanu Koner, alongwith the concerned peron. 26. Ensure the PAC & relevant investigations get done prior sending any patient to OT. 27. To maintain a smooth and healthy coordination with Swasthya Sathi Department. Patient Party should be asked to meet Swasthya Sathi Help Desk instead Swasthya Sathi Room. 28. Get the Block File ready between 11am to 2pm for Sastha Sathi Patient. This file must consist of the following department: a. Swasthya Sathi Card b. Aadhar Card c. Voter ID Card d. Admission Sheet e. MLC (If required) f. OT Consent g. Consultant Doctor Prescription h. PAC 29. Post OT File must get done between 2.30 and 4pm. The file will consist of: a. Bill (From Administrative room / Santanu da) b. OT Photo (Directly from OT by mobile and can be transferred by whatsapp). c. OT Note d. Post X-Ray from ward e. Do all related work for Query generated by Swasthya Sathi after 4pm 30. During night duty act as ‘Night MOD’ and have periodical round throughout the hospital to ensure smooth functioning of the hospital. 31. Proper Counselling prior admission to the Cash Patient. 32. Admission form must be filled up as per Swasthya Sathi Check list form. 33. Coordinate with TPA coordinator for any patient admitted through TPA or Corporate. Do not send the incomplete file to the TPA for discharge / death. 34. Issue of Visiting Card for IPD patients to the patient relatives and special token while asked to meet, during night time. 35. Send the MLCs to Police Station through the Drivers and keep track of it. 36. Ensure the availability of MLC received copy in patient file after submission to the local PS. 37. Please contact the following personnel for the following purpose: a. Admission related query Mr. Dhrubadas Sarkar / Sandip Kr. Banerjee (for Unit - I) & Mr. Shibram Dey (for Unit - II). b. If any adverse incident happens, immediately contact to Mr. Subhojyoti Bhattacharyya (for Unit I & II). 38. Submit a Night Report daily prior leaving the hospital in the prescribed format attached below. 39. Maintain the prescheduled roster and inform to your HOD for any changes in duty. 40. You should report to Mr. Santanu Koner (for Unit - I) & Mr. Subhanil Sarkar (for Unit - II) for any matter related to your department. 41. Leave is not the matter of right. Plan your leave with prior approval from your HOD and submit your leave application to HRD on time. In case of emergency take leave, but you need to inform your HOD and submit the leave application to HRD, immediately after joining. Unauthorised leave will be treated as ‘Absent’. 42. During Day Off / Leave you are required to communicable over phone, if required. 43. Recess / Meal Time is 30 minutes. Complete your meal alternatively. 44. In case any outside work, take approval from your HOD, prior leaving the hospital premises. 45. Your service is transferrable to any other department, units of Teresa Group as deemed fit by the management. 46. You may require to do any other work, as situation arises, which is not mentioned in the Job Responsibilities. 47. If you are staying in the hostel, do not change the allocated bed / hostel without prior approval form the HRD. 48. Any contravention to the above responsibilities will be treated as ‘Act of Misconduct’ and may lead to further Disciplinary Action.