A Job Worth Doing Properly

Essential Duties and Responsibilities: 1. Join the duty as per the prescheduled roster with proper dress code (official dress and polished black/brown shoe for Male and cover shoe for female employees), Clean Shaving or Black Net in tied hair for women having long hair, along with Employee ID Card. 2. Enlist your attendance through Biometric Attendance, without failure. Contact to HRD for mis punch or any other biometric related problem immediately/next day during 9.30 am to 6.30 pm. Please be noted that salary will be calculated based on your actual attendance without any further communication to you. 3. Maintain a handover register for every shift, containing all the necessary information. Take the written handover from the previous shift. 4. Communicate politely with a smiling face to all. Keep it in mind that Reception is the face of the hospital. Patients are coming to the hospital for services. Greet patient/patient parties saying Good Morning/ Good Afternoon / Good Evening /Namaskar etc. Answer a telephone call starting with Good Morning Hospital Name/ Good Afternoon Hospital Name, Good Evening Hospital Name / Namaskar Hospital Name 5. Ask patient relatives politely to maintain silence, while noise. 6. Prepare and update the Doctor List on regular basis. 7. Keep update the contact number of all the Consultants & RMOs. 8. Update yourself about available Consultants, on duty RMO & on duty Driver. 9. OPD, Investigation & Procedure (Stitch Cutting & Dressing etc) Billing of the patients. 10. Convert the OPD prescription for Investigation (if any). 11. Receive and address the incoming calls. 12. Admission form must be filled up as per Swasthya Sathi Check list form. 13. To maintain a smooth and healthy coordination with Swasthya Sathi Department. Patient Party should be asked to meet Swasthya Sathi Help Desk instead Swasthya Sathi Room. 14. Proper Counselling prior admission to the Cash Patient. 15. Coordinate with TPA coordinator for any patient admitted through TPA or Corporate. 16. Inform to the floor coordinators after admission of any patient through the official Whats App Group. 17. Bridge gap between the IPD patient relative and on duty Floor Coordinator as and when required regarding the patient status and / or any other query. 18. Issue of Visiting Card for IPD patients to the patient relatives and special token while asked to meet, rather than visiting hours. 19. To provide proper information to the Patient / Patient relative regarding our services. 20. Take the visiting card from the guest and communicate to the concerned person. 21. Send the MLCs to Police Station through the Drivers and keep track of it. 22. Communicate with the HR department for the candidate / candidates arrived for the Interview. 23. Collect the CVs submitted by the candidates and send it to the HR Department. 24. Use two different system simultaneously for Admission and OPD. 25. If anyone calls for Management, please use this statement “Please hold, let me check his availability” and then transfer, instead of directly transfer the calls. 26. Maintain the prescheduled roster and inform to your HOD for any changes in duty. 27. During night duty act as ‘Night MOD’ and have periodical round throughout the hospital to ensure smooth functioning of the hospital. 28. Contact the following personnel for the following purpose: a. Admission related query Mr. Sandip Kr. Banerjee (for Unit - I) & Mr. Shibram Dey (for Unit - II). b. If any adverse incident happens, immediately contact to Mr. Subhojyoti Bhattacharyya (for Unit I & II). 29. Submit a Night Report daily prior leaving the hospital in the prescribed format attached below. 30. You should report to HOD for any matter related to your department (for Unit I). 31. Leave is not the matter of right. Plan your leave with prior approval from your HOD and submit your leave application to HRD on time. In case of emergency take leave, but you need to inform your HOD and submit the leave application to HRD, immediately after joining. Unauthorised leave will be treated as ‘Absent’. 32. During Day Off / Leave you are required to communicable over phone, if required. 33. Do not vacate the reception at any point of time. 34. Do not use the OPDs for personal requirement. Lock all the OPDs after office hours. 35. Indent and collect the necessary items from Store, once in a week, except emergency. 36. Recess / Meal Time is 30 minutes. Complete your meal alternatively. 37. In case any outside work, take approval from your HOD, prior leaving the hospital premises. 38. Your service is transferrable to any other department, units of Teresa Group as deemed fit by the management. 39. You may require to do any other work, as situation arises, which is not mentioned in the Job Responsibilities. 40. If you are staying in the hostel, do not change the allocated bed / hostel without prior approval form the HRD. 41. Any contravention to the above responsibilities will be treated as ‘Act of Misconduct’ and may lead to further Disciplinary Action.